Lean Thinking for Government

 

This 2 day workshop covers the following topics for making public service agencies leaner:
 

• Learn Lean Principles and how to deploy Lean Thinking  

• Learn the various forms of waste your employees should learn to ‘see’ to eliminate the waste 

• Determine target processes for re-engineering action from lean perspective 

• Differentiate Value-Add from Non Value-Add and Waste activities 

• Organizing your operation to meet customer demand 

• Organizing the information space and the workspace for better productivity 

• The relationship between quality and turnaround time, the lean quality approach 

• Making processes flow - its not just about time but also about distance, not only about how long a process takes but also how long you wait before it begins 

• Connecting business processes, Batch and Queue versus Single-Piece Flow 

• Improving flow in the value stream 

• Balancing workload and work area design 

• FIFO processing, how FIFO surfaces issues in a process 

• Setup times in relation to business processes, reducing setup times and interruptions 

• The benefits of Pull versus Push system (incl. Kanban) 

• Signaling systems and Planned Flexing 

• Creating Virtual Cells and Work Flow Cycles in the office 

• Leveling demand and the mix of services provided, establishing an interval 

• The use of Visual Management and why use immediate feedback 

• ‘Seeing the whole and value stream maps 

• Value Stream Mapping of target processes

• Root Cause Analyses: The 5 WHYS 

• Implementing Standard Work 

• Implementing lean and organizing for the Kaizen events 

• Exercises are used to surface concepts and lean applications during the workshop

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Learn through exercises, demos, activities and simulations using a government agency related lean simulation.

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